HeatMaster manufactures outdoor heating systems for customers across Canada and the Northern United States. Its furnaces are built for rural properties and harsh winters, where reliable, cost-effective heat matters.
HeatMaster sells through a growing network of independent dealers, so its growth depends on two things working together. It needs to create demand among end customers, and it needs a strong dealer network with the qualified opportunities to turn that demand into sales. When either side falls behind, the other suffers.
HeatMaster saw paid media as a major growth opportunity. It was already running ads, but it had no way to measure what those ads were doing.
With no tracking in place, the team couldn't answer basic questions. They didn't know what a lead cost, which channels or campaigns were driving results, or whether the spend was paying off. Budget decisions were based on gut feel and assumptions rather than evidence, which made it risky to invest more.
HeatMaster needed a paid media strategy that could:
HeatMaster had to solve two growth problems at the same time. It needed to reach end customers spread across rural Canada and the Northern U.S., a large and dispersed audience. It also needed to recruit new dealers to expand distribution and serve that demand locally.
Several obstacles stood in the way:
The nature of the business added another layer of complexity. Buying an outdoor furnace is a considered purchase with a long decision cycle, and demand rises and falls sharply with the seasons. To succeed, HeatMaster needed to reach buyers early, stay top of mind through their research, and be ready to capture as much demand as possible during peak buying months.
Roadmap built a strategy around HeatMaster's two core audiences, with distinct goals and messaging for each:
Running both at once meant new customer demand had dealers ready to serve it, and new dealers had a steady supply of leads from day one.
Before scaling anything, we put full tracking in place across every campaign and channel. This gave HeatMaster:
For the first time, HeatMaster could see exactly where its marketing dollars were going and what they were producing.
Each channel was given a specific job in the buyer's journey:
Across these channels, we used retargeting to bring interested prospects back and improve conversion rates. Creative built on user-generated content and customer testimonials added real-world credibility to a high-consideration purchase. High-performing search campaigns ensured HeatMaster showed up when buyers were ready to act.
Campaigns were planned around how and when HeatMaster's customers actually buy:
With reliable performance data in place, we kept improving results over time. Audience targeting was refined to focus on the people most likely to buy or become dealers. Creative was tested regularly, with top performers scaled and weaker ads retired. Budget was reallocated on an ongoing basis toward the best-returning channels and campaigns.
The result was a paid media program that became more predictable and more efficient the longer it ran.
HeatMaster went from running ads with no visibility to operating a measurable paid media engine that fuels both sides of its business.
What is ROAS? Return on ad spend (ROAS) is the revenue earned for every $1 spent on advertising. A 3.93 ROAS means every $1 returned $3.93.
If you're running ads but can't say for sure what they're producing, you're not alone, and you don't have to keep guessing. Roadmap builds paid media programs grounded in tracking, attribution, and a clear understanding of how your buyers make decisions. We help manufacturers and B2B companies turn advertising into a measurable, scalable source of revenue.
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